We are delighted to announce that Donaldson Timber Systems has achieved the 2022 OUTSTANDING AWARD for customer satisfaction.  This has been awarded to us by In-House Research Ltd, our survey partner, who work with many of the national housebuilders in capturing feedback from customers.

The Outstanding Award is accredited to companies that achieved a Net Promoter Score of 70 or above, based on feedback from customers during 2021.  In-House Research have advised that this award recognises ‘the very best in the industry with world leading customer service and a brand enhancing NPS position’.

Donaldson Timber Systems achieved an NPS of 76.9.